Your cart
Close Alternative Icon
Reduce the carbon footprint of your purchase with carbonclick

We hope you and your family are safe and healthy - our 22 Spring Street store is closed, but our website is open 24/7 We hope you and your family are safe and healthy - our 22 Spring Street store is closed, but our website is open 24/7
Down Arrow Icon

Returns

RETURNS

The return item must be shipped within 30 days of receiving it for a full refund. For returns outside of that time frame will be issued online store credit only.

All returns are handled via email. Please email sales@clay-pot.com to obtain a Return Merchandise Authorization (RMA) number.  Once the RMA number has been sent, you will receive a return label within 2 business days. 

Items being returned must be in new condition and shipped prepaid to us in the original packaging.

Our address is 

6565 Springbrook Ave

Rhinebeck, NY 12572

Store credit can be used to purchase items online by contacting the store and speaking with a member of our staff.

The Clay Pot is not responsible for loss or damage of return shipments. Please package and insure accordingly.

Once we receive your return,  we will credit you for the amount of the item minus any shipping charges. If you chose free UPS Ground shipping on your original order the shipping charge to be deducted will be $10 to cover the actual cost of this service. If you chose another shipping option on your original order, please refer to your receipt for the shipping charge to be deducted.

If the item was personalized or special ordered or sized (such as a ring)  it is not returnable or exchangeable. Please see the "Special Orders" section for more information.