The return item must be shipped within 30 days of receiving it for a full refund. For returns outside of that time frame will be issued online store credit only.
All returns are handled via email. Please email firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. Once the RMA number has been sent, you will receive a return label within 2 business days.
Items being returned must be in new condition and shipped prepaid to us in the original packaging.
Our address is
6565 Springbrook Ave
Rhinebeck, NY 12572
Store credit can be used to purchase items online by contacting the store and speaking with a member of our staff.
The Clay Pot is not responsible for loss or damage of return shipments. Please package and insure accordingly.
Once we receive your return, we will credit you for the amount of the item minus any shipping charges. If you chose free UPS Ground shipping on your original order the shipping charge to be deducted will be $10 to cover the actual cost of this service. If you chose another shipping option on your original order, please refer to your receipt for the shipping charge to be deducted.
If the item was personalized or special ordered or sized (such as a ring) it is not returnable or exchangeable. Please see the "Special Orders" section for more information.