Returns

Returns & Exchanges

Online purchases

Online purchases are eligible for a refund or store credit when you request a return within 30 days of delivery.

To arrange a return, email sales@clay-pot.com. We’ll send you a return authorization number and a complimentary prepaid return label within two business days.

Items must be unworn and returned in their original packaging with the packing slip.

Once we receive your return, we’ll refund your original payment method, less the original shipping cost. If your order qualified for free shipping, the actual cost of shipping it to you will be deducted from your refund.

If you choose store credit, we’ll credit the full price of the returned item without deducting outbound shipping costs. Any shipping fees paid with your original order are non-refundable.

In-store purchases

In-store purchases may be returned within 30 days of purchase for exchange or store credit only. Items must be unworn and accompanied by the receipt.

Holiday purchases

Eligible purchases made November 1–December 24 have an extended return window.

For online purchases, please email us to request your return by January 15 or within 30 days of delivery, whichever is later.

In-store purchases must be brought back by January 15 for exchange or store credit.

Our standard refund, exchange, and store credit terms apply.

Final-sale items

Personalized, special-ordered, and resized items—including rings that have been sized—cannot be returned or exchanged.

If you’re buying a gift outside the holiday season and need a longer return window, please contact us in advance. We’re happy to help.