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Online Ordering Information

ORDER STATUS

An email confirmation will be sent to you as soon as your order is received. Once your item has shipped, a second confirmation will be sent which will include a tracking number for your shipment. You can check the status of your order at any time by signing into your account and selecting the My Orders option.

If for some reason an item in your order is out of stock, we will email you as soon as possible.  We strive to keep our inventory up to date, but occasionally this does happen.

The jewelry and objects shown on our website are handmade by individual studio artists. We work hard to ensure that the quality of everything we sell is up to our exacting standards. However there will be natural variations and subtle differences in the pieces from order to order.

All Sale items are FINAL SALE and cannot be exchanged or returned.

SHIPPING & HANDLING

Orders placed Monday through Friday before 3:00 pm EST (excluding holidays) will be shipped the same day, pending item availability and credit card verification. Orders placed Saturday and Sunday will ship out the following Monday.

All orders are carefully packaged and fully insured through UPS. Orders over $100.00 are shipped for free via UPS Ground within the continental US. If you wish to expedite your shipment, you may choose UPS Next Day Air, 2nd Day Air, or 3 Day Select at the time of purchase (prices vary). Expedited delivery dates are guaranteed only for regular business days (M-F). We do not ship with USPS or Fedex.

SALES TAX

There is no sales tax applied to purchases that are being shipped out of state. NY State tax will be charged for orders shipped within New York state. The cost of shipping is never taxed itself.


SPECIAL ORDERS

Special orders are items that The Clay Pot does not keep in stock regularly. These items include customized and personalized jewelry that are made to order by a selection of our artisans. All special orders are considered final sale and cannot be returned or exchanged.  

CANCELING YOUR ORDER

You may cancel your order within 4 hours. Please be advised that because we often ship the same day, your purchase may already be en route, and you will be responsible for any shipping charges incurred. 

 

RETURNS

If you are unhappy with an item purchased from The Clay Pot, it may be returned in its original condition within 10 days of receipt for a full refund (if the order qualified for free shipping, we deduct the shipping charges from the refund).

The return item must be shipped within 10 days of receiving it for a full refund. For returns outside of that time frame and within 30 days will be issued online store credit only.

All returns are handled via email. Please email sales@clay-pot.com to obtain a Return Merchandise Authorization (RMA) number.  Once the RMA number has been sent, the item must be shipped promptly, within 2 business days.  Returns sent without contacting us for an RMA # will not be accepted. You will be emailed an RMA number within 1 business day. Items being returned must be in new condition and shipped prepaid to us in the original packaging.

Store credit can be used to purchase items online by contacting the store and speaking with a member of our staff.

The Clay Pot is not responsible for loss or damage of return shipments. Please package and insure accordingly.

Once we receive your return,  we will credit you for the amount of the item minus any shipping charges. If you chose free UPS Ground shipping on your original order the shipping charge to be deducted will be $10 to cover the actual cost of this service. If you chose another shipping option on your original order, please refer to your receipt for the shipping charge to be deducted.

If the item was personalized or special ordered it is not returnable or exchangeable. Please see the "Special Orders" section for more information.

Items purchased on our website are not eligible for return or exchange in our store. Please note that our in-store return policy is different from our online return policy.  Items purchased in-store can not be returned for a refund, only store credit. In-store returns or exchanges must be completed in 30 days.