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Free ground UPS on orders over $150 • Free 2nd day air on orders over $500ORDERS PLACED BEFORE 2pm ship same day.

Ordering Information


An email confirmation will be sent to you as soon as your order is received. Once your item has shipped, a second confirmation will be sent which will include a tracking number for your shipment. You can check the status of your order at any time by signing into your account and selecting the My Orders option.

If for some reason an item in your order is out of stock, we will email you as soon as possible.  We strive to keep our inventory up to date, but occasionally this does happen.

The jewelry and objects shown on our website are handmade by individual studio artists. We work hard to ensure that the quality of everything we sell is up to our exacting standards. However there will be natural variations and subtle differences in the pieces from order to order.


Orders placed Monday - Thursday before 2:00 pm EST (excluding holidays) will be shipped the same day, pending item availability and credit card verification.

Orders placed Friday, Saturday and Sunday will ship out the following Monday.

All orders are carefully packaged and fully insured through UPS. Orders over $150.00 are shipped for free via UPS Ground within the continental US. If you wish to expedite your shipment, you may choose UPS Next Day Air, 2nd Day Air, or 3 Day Select at the time of purchase (prices vary). Expedited delivery dates are guaranteed only for regular business days (M-F). 



We offer international shipping to many countries outside of the US. If you do not see your country listed, please reach out. We may be able to accomodate you.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT) and administration fees, which are incurred once a shipment reaches your destination country. The Clay Pot is not responsible for these charges if they are applied and are your responsibility as the customer.

Refusal to pay fees incurred will result in your order being returned to us, any return fees incurred will be the responsibility of the purchaser and will be deducted from the refund amount. 



There is no sales tax applied to purchases that are being shipped out of state, within the US. NY State tax will be charged for orders shipped within New York state. The cost of shipping is never taxed itself.


Special orders are items that The Clay Pot does not keep in stock regularly. These items include customized and personalized jewelry that are made to order by a selection of our artisans. All special orders are considered final sale and cannot be returned or exchanged.  


You may cancel your order within 4 hours. Please be advised that because we often ship the same day, your purchase may already be en route, and you will be responsible for any shipping charges incurred.