Q: DO I NEED AN APPOINTMENT?
A: We want to be able to help each customer in a relaxed, calm environment for as long as they care to stay. We encourage you to make an appointment to see our collection of wedding and engagement rings, this allows us to tailor the experience and prepare for your visit. (To make an appointment click here)
That being said we always have at least one salesperson who is available for walk-ins, so if you decide to visit us impromptu, we will be very happy to help you!
Q: DOES THE WEBSITE FEATURE EVERYTHING YOU SELL?
A: We have many more designs in the store, our inventory is constantly being updates. You may see something online that is currently out of stock. This means the sample has been purchased, but it can still be special ordered. Everything we sell can be customized for the most part with different stones and metals.
Q: CAN I WALK OUT OF THE STORE WITH A RING?
A: The rings on display are samples. We have a very large and varied collection; therefore we usually have only one size in stock. This process to order one in your size takes between 4-6 weeks as a general rule. If you need a ring faster than 4-6 weeks, you should come in as soon as possible to inquire about getting an order rushed. We often can make something happen in two weeks or less, depending on the designer.
If you are buying a ring as a surprise, the wisest thing to do is to purchase the sample. This way, you can have something to propose with/put under the tree/etc. but still have the option of making an exchange. The ring will (most likely) not fit exactly and can either be sized or exchanged for a different ring within 30 days of purchase. Most rings can be sized to a small degree. If the difference is too extreme, the artist will probably recommend making a new one in that size. Please note that some styles, such as bands with stones all the way around, can’t be sized and MUST be ordered in the correct size.
Q: CAN I GET A REFUND IF S/HE DOESN’T LIKE IT?
A: Arrangements can be made at the time of the sale for a refund (minus a processing fee which covers our credit card expenses) within a strict time frame for items purchased out of the case. All special orders are final sale. This refers to anything that is made or you, whether it looks just like the sample but made in your size, OR a customized piece.
Q: I NEED A RING IN LESS THAN SIX WEEKS! IS THERE ANYTHING I CAN DO?
A: Depending on your wedding date, ring artists can often accommodate rush orders. Your first step is to visit us as soon as possible. Once you choose the styles you like, we’ll find out in advance if the artist can meet your deadline. Some artists have more flexibility than others, so it really just depends on the time frame and the jeweler’s production schedule. In rare cases, an artist may impose a rush fee.
Q: DO I HAVE TO ORDER IT AS IS?
A: Almost all of our rings are customizable to a certain extent. Many designs are available in different metals (platinum, white/yellow/rose gold, etc.), or with different stones or finishes. Some of our stone rings are one of kind, which means that to get that particular stone, you do have to purchase that actual ring. But often we can find a comparable stone.
If you’d like to change some aspect of the design, we’ll contact the artist for a quote before you order. Many artists are flexible. If something isn’t possible it’s usually due to how the piece is made. If a ring is cast, the design can’t be modified without making a brand new mold, for instance. Some designers may not work with certain stones, and/or may only work with high karat gold or platinum, etc.
Q: HOW ARE THE PRICES DETERMINED?
A: For wedding bands and ring settings, prices are set by the respective artist based on materials (metal/stones) and labor/craftsmanship. These will be different for every designer. There is no set charge to special order a ring. Ordering in a different metal, width, finger size, with larger or more diamonds, etc., may alter the price accordingly.The value of diamonds is largely determined by the “4C’s”: Carat Weight, Clarity, Color and Cut. When you purchase a stone, changing one or all of these characteristics will reflect in the price.
Q: IF I HAVE MY OWN RING DESIGN, CAN I COMMISSION AN ARTIST TO MAKE IT FOR ME?
A: The rings we sell are handcrafted by artists, but there’s no in-house jeweler. So, making entirely custom designs from sketches, copies of existing rings, etc., is not really our forte.
Q: DO YOU SELL WEDDING SETS?
A: All our rings are sold individually. It’s up to you and your partner if you’d like to get matching bands. Plenty of couples get different styles, or might get rings in the same color metal, but if you wanted the rings to look alike, you can likely order two rings in different sizes. If your partner would like something similar, e.g., wider, no stones, etc., we can always contact the artist for an estimate.
Q: HOW DO I CHOOSE A DIAMOND?
A: First things first, come in and look through the setting options in our cases. (to make an appointment click here) Once you've found a setting you love, we will submit a request to look at stones, our staff gemologist will find a selection of stones of different sizes/ qualities within your specified price range and will contact you within approximately one week to set up an appointment. During the appointment, you will be able to view all of them with a microscope, we will go through the differences in each stone and try to help you to find the one that works best for the setting and your budget.
Q: DO YOU ONLY SELL TRADITIONAL DIAMONDS?
A: We sell everything from lab grown stones, vintage repurposed stones and Canadian stones. We have incredible resources at our disposal and can source almost anything you can think of!
Q: ARE ALL YOUR DIAMONDS CERTIFIED?
A: Most individual diamonds above .30ct have certificates issued by GIA, EGL, AGS, IGI or a comparable laboratory, which verify a the diamond’s carat weight, color and clarity.
This only applies with brilliant/colorless diamonds. Rose cuts, color-treated diamonds, natural/opaque/raw diamonds and brilliant/colorless diamonds under .25ct are rarely certified. We can confirm their carat weight in most cases.
Q: ARE ALL YOUR DIAMONDS “CONFLICT FREE”?
A: All our artists and diamond suppliers are compliant with the Kimberley Process, which was established through the United Nations in 2003 to regulate the diamond trade. That being said the diamond a large portion of diamonds are anything but 'conflict free'.The diamond industry has long been linked to human-rights abuses, child labor, ecological destruction, untraceable origin, and cartel pricing. We are exclusive partners with The Diamond Foundry, and are happy to source a lab grown diamond for your ring, we can source lab grown sapphires and rubies as well.
If you are interested in purchasing a conflict free mined diamond, we can source a stone of Canadian origin for you. Please note that these tend to cost more than traditional stones, and will not usually be certified if the weight is under .25ct.
If you would like to read more about the Kimberley Process and the current conditions of the African diamond trade, please consult: www.diamondfacts.org.
Q: I'VE INHEIRITED A DIAMOND AND NEED TO HAVE IT RESET. DO YOU ACCEPT OUTSIDE STONES?
A: Customers can bring in their own diamond, ruby or sapphire as long as it meets the following criteria: Each stone must be at least .20ct, with an accompanying gemological certificate and a current replacement value. Many newer stones are sold with certificates; otherwise, it must be fully appraised by an independent gemological laboratory for insurance and identification purposes, and you would need to have the stone removed from its setting PRIOR to appraisal. See the section on Diamond Resetting.
Q: DO YOU PERFORM APPRAISALS ON MY JEWELRY?
A: No. The Clay Pot only offers appraisals for jewelry purchased here. We strongly advise that you seek an independent and objective appraisal from a gemological laboratory or a member of the American Society of Appraisers, not a jewelry or department store. The International Gemological Institute (IGI) in Manhattan is our recommended source for a proper appraisal.
Q: WOULD YOU BUY OR SCRAP MY JEWELRY? COULD YOU BUY BACK RINGS FROM THE CLAY POT THAT ARE NO LONGER NEEDED?
A: The Clay Pot is not licensed to buy or sell estate jewelry nor any pre-owned/pre-worn merchandise. Any item purchased falls under the category of used merchandise after 60 days. In certain situations our jewelers can melt down your scrap and incorporate it in a new piece. If you are interested in doing this, please enquire for a list of designers who offer this service.