Special orders are usually processed within six weeks, so we recommend placing an order two to three months before your big event. If a ring needs to be sized, the lead-time is typically two to three weeks since it is sent directly to the jeweler.
We require one-third of the total as a minimum deposit for special orders or layaway. If you purchase a ring out of the showcase, the full payment is required when it leaves the store.
The Clay Pot accepts cash, bank certified or cashier's checks in any amount payable to TCP ARTFORMS, VISA, MasterCard, American Express and Discover, as well as debit cards with credit card logos (please consult your bank about a daily ceiling limit on debit charges).
All custom ordered rings are handcrafted and made to your size, therefore all special orders are considered custom and are non-returnable. If you have purchased a display item out of the case, it may be returned unworn and unaltered within 30 days for exchange or store credit only.
We do not offer mail/ online order on handcrafted rings, since the merchandise cannot be returned. We require a visit to our Brooklyn store so you can truly see the ring you are going to wear on your finger for the rest of your life. Hopefully you are planning a trip to the NYC area. If not, you may find some of our artists at jewelry/department stores or craft galleries in your region.
FAQs
Q: DOES THE CATALOG FEATURE EVERYTHING YOU SELL?
A: Because we are continually updating our inventory, the catalog is intended as a sampling of our collection. Many more beautiful designs are on display in our store. We maintain relationships with most of our artisans for many years. The items in our showcase are primarily samples. Because we carry such a large selection and the majority of the rings are handcrafted, we're unable to stock every design in every material and size increment. Handmade wedding bands are specifically ordered to your size. Most rings with center stones can be sized, depending on the style and construction of the ring and how much it needs to be adjusted. So if a particular ring is not in stock when you visit, it's likely still available, but the sample has recently sold and is in the process of being replaced. This is also helpful if you purchase wedding bands some time after buying an engagement ring or have lost your original ring and wish to order a replacement.
Q: I NEED A RING IN LESS THAN SIX WEEKS! IS THERE ANYTHING I CAN DO?
A: If their production schedule permits, most artists will gladly accommodate rush orders. This is contingent on the deadline, the metal and the complexity of the design. Your first step is to visit our shop as soon as possible. We will size you and compile a list of designs you like. Before the order is finalized, we would confirm the time frame with the jeweler and contact you either way.
Q: DO I HAVE TO ORDER IT AS IS?
A: Not necessarily. Depending on the artist and how the rings are made, many designs can be ordered in different materials (14 or 18k yellow gold, white gold or platinum), ring sizes, widths and finishes, and with different stones. The prices will vary with these adjustments. In the same style, the price does not generally change for sizes through 7.75; sizes 8 through 11 run approximately 10-15% higher. Prices vary if the ring is over size 11, and all rings with stones all the way around have incrementally different prices with each ring size. If there are any changes you wish to make, we will place an inquiry with the artist and contact you within one to two weeks with a price estimate.
Q: IF I HAVE MY OWN DESIGN IN MIND, CAN I COMMISSION AN ARTIST TO MAKE ME A CUSTOM RING? CAN I CONTACT THE ARTIST DIRECTLY?
A: As The Clay Pot does not have an onsite jeweler, custom designs from sketches or copies of existing rings are not our forte. If a one-of-a-kind model needs to be constructed, this can also incur costly labor fees. However, most jewelers are very amenable to modifying their rings if the changes are feasible. We also don't carry every style a given jeweler makes, so it's possible they may already make something that fits your design ideas. At their request, the artists never have direct contact with customers, but we'll be happy to convey your questions to them.
Q: DO YOU SELL WEDDING SETS?
A: All the rings are available for individual purchase and most can be ordered in any ring size. Almost all of our engagement settings have a wedding ring designed to complement it, even if we don't have it in stock, but many are versatile enough to coordinate with different wedding bands. (If you wear a wedding band next to an engagement ring, we recommend ordering both in the same metal so the tones match.) Your partner's ring does not need to be identical to yours or even similar, unless the two of you decide to do so. The same design may cost more or less depending on your partner's size.
ENGAGEMENT RINGS
Q: WHAT IS THE PROCEDURE FOR BUYING AN ENGAGEMENT RING?
A: That depends first on how you define an engagement ring. It can be anything that the recipient feels comfortable wearing (stylistically and practically) and, since it signifies everlasting commitment, is durable enough to withstand many years of wear. If the ring is to include a gemstone, we recommend diamonds, rubies and sapphires due to their high durability. Some customers opt for a band that may or may not include stones in lieu of a solitaire. Everything we sell in the ring department can serve as an engagement ring.
It is also helpful to determine whether or not both parties will be involved in the selection. There is no right or wrong to this process; some customers wish to surprise their partner, and some couples feel more comfortable browsing for settings together. Obviously, there's no guesswork involved if the recipient of the ring has chosen a design he/she loves and has been measured. You may purchase our store sample, which can typically be sized at a later date, or have one made with a different stone.
Once you've selected a setting design, the next (and arguably most important) step is to establish a general budget for the ring. This will dictate what metal type and stone size/ quality will be appropriate. Particularly with diamonds, the prices can vary a great deal with carat weight and grade. Within realistic parameters, our gemologists will help you find a perfect stone within your budget.
Q: HOW DO I CHOOSE A DIAMOND?
A: Once you've submitted a request to look at stones, a staff gemologist will find a range of stones of different sizes/ qualities within your specified price range and will contact you within approximately one week to set up an appointment. During the appointment we'll evaluate each stone for the 4 C's and view them all under magnification. You are not required to place a deposit on the entire ring until you're chosen a stone, which will be set by the artist within four to six weeks.
Q: ARE ALL YOUR DIAMONDS CERTIFIED?
A: Almost all of the diamonds in our inventory have a lab document verifying its carat weight and grade issued by GIA, EGL, AGS, IGI or a comparable laboratory. Certificates do not usually accompany diamonds under .30ct. All our diamonds over .10ct have their grades noted, which have been determined by a gemologist.
Q: WHERE DO YOUR DIAMONDS COME FROM?
A: We regret that at this time, there is no way to determine precisely where a diamond has been mined unless it is certified of Canadian origin. See link below for all the details. The Clay Pot is a source for certified Canadian stones over .20ct if you wish to find a guaranteed "conflict-free" diamond. The Clay Pot's other stone suppliers uphold that they only buy diamonds through legitimate sources and, to the absolute best of their knowledge; the stones they buy and sell are conflict free.
http://www.siriusdiamonds.com
Q: I'VE INHEIRITED A DIAMOND AND NEED TO HAVE IT RESET. DO YOU ACCEPT OUTSIDE STONES?
A: Customers can bring in their own diamond, ruby or sapphire as long as it meets the following criteria: each stone must be at least .20ct, with an accompanying gemological certificate and a current replacement value. Many newer stones are sold with certificates; otherwise, it must be fully appraised by an independent gemological laboratory for insurance and identification purposes, and you would need to have the stone removed from its setting PRIOR to appraisal. Click here for more information.
SIZINGS, APPRAISALS AND REPAIRS
Q: WHAT DO I DO IF I'M BUYING A RING AS A PRESENT AND I DON'T KNOW HIS/HER RING SIZE?
A: Ideally, the wearer of a ring should be sized by a Clay Pot staff member, or a reputable jewelry store (although not all jewelry stores measure with the same type of equipment, and we try to take into account the width & shape of the ring you like when you're sized). Of course, there are plenty of customers who are planning to propose or give a ring as a surprise gift, and have no discreet means of finding out their partner's ring size. Due to the metal and/or construction, certain rings must be ordered in the proper size (such as rings with stones all the way around and titanium bands), and some can only be sized up or down very slightly. So we offer the option of purchasing the store sample "on approval" for the sake of presentation, rather than ordering a ring in an estimated size. As long as it remains unworn and unaltered, you have 30 days to have the sample sized, perform an exchange or order a new ring, or receive store credit. We do not give refunds.
Q: WHAT HAPPENS IF MY RING COMES IN AND IT DOESN'T FIT?
A: We try to be as accurate as possible when measuring customers, but your hands can fluctuate in size (seasonal/climate changes, time of day, body temperature, salt intake/water retention, etc.) and not all rings fit exactly the same due to your finger shape. Sizing isn't an exact science. Most, but not all, rings can be adjusted up or down slightly without a problem. This process usually takes two to three weeks. If we're unsure to what degree, if any, it needs to be sized and/or your wedding is too close, we recommend using it for your event and we'll be glad to size it later.
Q: HOW MUCH DOES SIZING COST?
A: If you were originally measured at The Clay Pot, a sizing is provided free of charge within 90 days of pickup or shipment. The artist who originally made it performs the work on your ring. This does not cover expedited shipping, so if you want your ring back in less than 2-3 weeks there will be a $40 express charge. Beyond that time frame, fees vary depending on the material and how much it needs to be adjusted. We'll inform you of an approximate labor estimate from the jeweler before the ring arrives.
Q: WHAT DO I DO IF MY RING NEEDS TO BE REPAIRED?
A: Rings purchased from the Clay Pot are guaranteed against defect within 90 days. If you have any repair issues, we'll send the ring back to the jeweler who made it for inspection. They'll assess the extent of damage and call us with a repair estimate. Fees will vary. We only accept repairs or sizings for items purchased here. For fine jewelry purchased elsewhere we recommend Rissin's Jewelry Clinic in Manhattan.
Joe Rissin's Jewelry Clinic
4 west 47th st
No. 6 lower level
212.575.1098
Hours: Monday, Tuesday and Thursday
Q: DO YOU PERFORM APPRAISALS ON MY JEWELRY?
A: The Clay Pot does not offer appraisals. We strongly advise that you seek an independent and objective appraisal from a gemological laboratory or a member of the American Society of Appraisers, not a jewelry or department store. The International Gemological Institute (IGI) in Manhattan is our recommended source for a comprehensive appraisal.
Q: DO YOU OFFER JEWELRY INSURANCE FOR MY RING?
A: Your ring is covered by The Clay Pot's insurance while it's in our store, and in transit while it's being shipped. In order to insure your ring, you need to add a rider on a homeowners' or renters' insurance policy. Typically a detailed receipt and any accompanying certificates are sufficient to insure your ring(s). We can provide your insurance agent with a thorough description of your purchase if necessary.
Q: WOULD YOU BUY OR SCRAP MY JEWELRY? COULD YOU BUY BACK RINGS FROM THE CLAY POT THAT ARE NO LONGER NEEDED?
A: The Clay Pot is not licensed to buy or sell estate jewelry nor any pre-owned/pre-worn merchandise. Any item purchased falls under the category of used merchandise after 60 days.
RING SIZING
We try to be as accurate as possible when measuring customers, but your hands can fluctuate in size (seasonal/climate changes, time of day, body temperature, salt intake/water retention, etc.) and not all rings fit exactly the same due to your finger shape. Sizing isn't an exact science. Most, but not all, rings can be adjusted up or down slightly without a problem. This process usually takes two to three weeks. If we're unsure to what degree, if any, it needs to be sized and/or your wedding is too close, we recommend using it for your event and we'll be glad to size it later.
Before Purchase:
- It is strongly recommend that you have your finger measured at the end of the day when your finger size is most normal. Your finger size will change slightly throughout the day, depending on temperature, weather, activity, etc. Your fingers tend to be a little puffy in the morning, they will shrink a little when cold and expand slightly when hot, but typically settle into a normal size during the day. For this reason, do not size your finger after exercising, or drinking copious amounts of alchol or eating a lot of spicy food.
- Please remember that the wider your wedding band is, the tighter it will fit. if you are looking at a ring that is extra wide, 7mm or wider you should order your band at least a 1/4 size than the size of your actual size.
- If in doubt, choose the smaller size. Remember, more sizing mistakes are made by ordering rings too large rather than too small.
- If your wedding band seems to be a little too large or too small, we suggest you wear it for a few days to get used to it before exchanging it for a different size. The Japanese say it takes two weeks for your finger to learn to wear the ring. If your ring fits at the ideal time of day and is easy to put on and a little hard to take off it is the correct fit. Your ring will never fit perfectly in all conditions, but you will get used to the way it feels during all conditions. Your fingers change size about 3 or 4 times in the course of a normal day. So it is highly recommended that you give your ring a test drive to determine if sizing is really necessary. Of course if it is really too big don't wear it out of the house, you might actually lose it.
- We do not recommend wearing a ring that is too loose. You will be unable to wear it swimming and there is a big chance it could go sailing off your finger on a cold day.
- Finding the proper fit can be a challenge, so if you've followed all of the guide lines and helpful hints we've given, sometimes the ring is just not right. We are happy to size your ring for you within 90 days for free. After that time period there will be a nominal charge for sizing.
DIAMOND RESETTING
A handmade setting differs from a commercial one in many ways. It has been designed and created by the same artist, it contains a more personal approach. When creating a handmade setting the jeweler needs the stone in their studio because the setting is essentially built around the stone. Basic prong settings, which are the hallmark of the commercial jewelry industry, can be set on the spot by an outside stone setter. When your stone is reset by one of our crafts people, it is sent directly to their studio where it is custom fitted into your engagement ring.
At The Clay Pot you can transform your family heirloom into wearable jewelry that reflects your personal style. With the help of our staff you can find the setting that shows off your particular diamond in its best light.
Once you have found the engagement ring you love, we can get an estimate of the setting price based on the weight and dimensions of your diamond. When you are ready to bring in your stone, call us to make an appointment.
We require either of the following documentation when taking in a diamond:
1. GIA/EGL Certificate with Current value of stone
If you have bought your diamond elsewhere and it came with a GIA (Gemological Institute of America) or an EGL (European Gemological Laboratory) certificate, bring that and a copy of the sales receipt so we can properly insure it for replacement value.
2. IGI lab report with stone map
If you have a family stone, or purchased a diamond without documentation, you will need to make an appointment to bring the diamond to IGI/International Gemological Information and have an appraisal done. If you are resetting a family diamond, it will need to be removed from its setting before bringing it in. we do not accept metal from previous settings.
At IGI they will appraise your diamond in front of you, and create an accurate MAP of the stone. This map will show the placement of all the inclusions in the stone and provide a way to verify the stone is yours.
Please note, IGI does not automatically map stones that weigh under .75ct. They will provide a map on such stones for $10. We require this map to reset your stone.
The IGI will provide you with a preliminary report, and you will receive a Final (typed) report in the mail. This Final report is the one we require to take in your diamond. Click to see report full size.
Stones are all individual, and it is important to know that any time a jeweler sets a stone it is done at the customer's risk. It is extremely rare for a diamond to break. If the stone is considered to be a risk, by us, or the jeweler, we will notify you immediately. Some stones have more sentimental, than monetary value and we will advise you on the best course of action. We will only reset diamonds, Sapphires and Rubies. Other stones such as Opals, Emeralds and Tanzanite are considered too soft to be reset safely.
To recap, to reset your family stone:
The stone must be removed from its setting.
You must bring to the reset appointment, a final typed report that includes a map of the stone.
Additional Information
Our GIA graduates are available for reset appointments: Monday - Friday 11:00 am to 6:30pm
Average production times are 4-6 weeks on all orders. We cannot do rush orders on resets.
We will ship your loose diamond via Registered mail insured for the value you provide. It is the most secure shipping method. Cost runs $45. and up, depending on insurance value.
We do not reset any diamond smaller than .20ct. This includes all side stones unless they are bigger than .20cts.
For Lab reports:
IGI/International Gemological Institute
579 Fifth Ave
New York, Ny 10017
212.753.7100 tel
212.753.71759 fax
http://www.igiworldwide.com/en/diamondrep.htm
Basic Fee Schedule for IGI appraisals:
.25-.29ct $45.
.30-.45ct $50.
.46-.69ct $70.
.70-.89ct $80.
.90-.95ct $95.
.96-1.49ct $125.
under .75ct add $10. for map of stone.
Removing a stone from its setting:
Best Contracting
25 W. 47th St
2nd Floor
NYC 10036
212.398.0490
Hours: Monday - Friday
PRODUCT CARE
Engagement Rings
While diamonds are impervious to scratches they can chip. The settings prongs should be checked every six months by a jeweler. An engagement ring should shine its brightest on your wedding day. Soak for thirty minutes in a small bowl filled with one part ammonia and three parts cold water. Remove the ring from the solution, and gently brush around the front and back of the mounting with a soft toothbrush. Dip the ring into the solution a second time, rinse in warm running water (use a sink strainer), and set to dry on tissue paper, or pat dry. Shiny finishes can be polished with a regular polishing cloth. Never use a polishing cloth on matte or brushed finishes.
Wedding Rings
While your wedding ring is durable and strong, misuse can greatly affect its life span. Never wear your rings while lifting weights,or rock climbing, or working out on nautilus machines. Never wear your ring while swimming. (Cold water can cause your hand to shrink rapidly and chlorine is corrosive to precious metal.)
A ring that has small diamonds or other gemstones in it requires more maintenance than a plain one. These rings are durable but not indestructible. Diamonds can fall out, and while they are generally not expensive to replace, having them checked by a jeweler every six months can prevent a loss. If your ring experiences a serious blow you can do a quick check yourself by running your finger nail over the tops of the stones feeling for chips and tightness in the setting. If the stone moves or makes a tapping noise do not wear the ring until it has been repaired by a jeweler. The abuse of daily living can be hard on your hands as well as your jewelry. Everything from holding the handles in the subway to gardening can potentially damage your jewelry. Your wedding rings can be cleaned using the same method as an engagement ring.
Antiquing
Chemical patinas, such as oxidation or antiquing are surface treatments. How quickly they wear off varies individually depending on the metal and texture of the ring, other factors include skin acidity or exposure to acidic liquids, and how frequently you wash your hands. They need occasional maintenance to restore their original look. Reoxidizing a ring may require sending it back to the jeweler who made it.
Matte finish
Matte finish and brushed finishes are also somewhat temporary. The factors that affect the longevity of oxidation also apply to matte and polished finishes. Polished and matte rings tend to look the same after a few months. There are several different types of matte finishes:
A directional matte finish, is one in which the surface has a direction in which it was brushed. This kind of finish can easily be maintained at home. Take a scotch brite pad, and sprinkle onto it a small amount of Bon Ami cleanser (Never use a bleach based abrasive such as Comet or Ajax, as they will corrode the metal.) Holding the ring under running water, gently sweep the pad over the surface of the ring, in ONE direction. Continue until entire ring is matte. Rinse well and dry.
A sandblasted finish is something that can only be refinished in the jeweler's studio. Fortunately, because of the depth of the matte, these finishes tend to last a little longer.
Rhodium plating
Rhodium is a metal relative of platinum that is sometimes used to plate white gold to increase it's whiteness. This is why some white gold looks virtually indistinguishable from platinum. Not all of the jewelers that we represent offer this type of finish. Over time, Rhodium plating wears off and the true color of the white gold (which by definition has a slight gold undertone) will be visible. This is most apparent on smooth textures or on the back of the ring where it is contact with your skin the most. It is possible to have the ring replated, but it is not generally recommended to wear a rhodium plated ring next to a platinum one as the metals have different properties and the colors will eventually look different.
Care of your ring
If your ring needs any refurbishment in the future, be it sizing or repair, we highly recommend bringing it back to us, that way the jeweler who made it will fix it. The rings that we sell are made by master crafts people, who often use unusual techniques to achieve that specific look. If you have your ring worked on by another jeweler, you can risk ruining what made it special in the first place.
For beautiful hand engraving we recommend:
Ricardo Quintana
10 West 47th Street, room 306, NYC
tel. 212.382.1135
If you have any questions or concerns about your particular ring please don't hesitate to speak to a member of our staff.
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162 - 7th Ave. Brooklyn NY 11215