Information

ORDERING

The jewelry and objects shown on our website are handmade by individual studio artists. We work hard to ensure that the quality of everything we sell is up to our exacting standards. However there will be natural variations and subtle differences in the pieces from order to order. If the item you are coveting is out of stock, please be assured that we are committed to keeping our website inventory current. Please email customer service at sales@clay-pot.com for an estimated arrival date.

SHIPPING
All orders are carefully packaged and fully insured through UPS, orders received before 3pm EST will ship the same day. Orders over $100.00 are shipped for free via UPS Ground within the continental US. If you wish to expedite your shipment, you may choose UPS Next Day Air, 2nd Day Air, or 3 Day Select at the time of purchase (prices vary). You may email us to request a tracking number for your package.

SPECIAL ORDERS
We do our best to ensure that every piece on the website is available for same day shipping, but due to the nature of what we sell this is not always possible. If the item you are coveting is out of stock, we will contact you within immediately with an estimated ship date. If you would like a slight modification of an item seen on our website please email customer service at sales@clay-pot.com and we will do our best to accommodate your request. All special orders are considered final sale and not returnable or exchangeable.

SALES TAX
There is no sales tax applied to any purchases, except if you live in the state of New York.

ORDER STATUS
Please email or call us directly to find out the status of your order.
sales@clay-pot.com

Toll free: 1.800.989.3579 ext. 24
You may cancel your order within 4 hours. Please be advised that because we often ship the same day, your purchase may already be en route, and you will be responsible for any shipping charges incurred.



FAQs

Q: What if an item is out of stock?
A: Many of the works featured on our website are one-of-a-kind, handmade pieces. If an item is out of stock, please call or email us to determine when we are expecting our next order, or whether it can be special ordered for you.

Q: What are special orders?
A: If the item you are interested in is part of our regular store inventory, it's usually just a matter of getting it back in stock. However, if the item is something we are not going to reorder for the store, or has been made especially for you (such as a ring in your size, a necklace in a different metal or with a different stone, etc), your order is considered custom and therefore not returnable or exchangeable. Please send all special order inquiries via email to sales@clay-pot.com. Special orders are usually processed in 4-6 weeks.

Q: What if something I ordered needs to be repaired?
A: Items purchased from The Clay Pot are guaranteed against defect within 90 days. If you have any repair issues, we'll send the piece back to the artist who made it for inspection. Shipping and repair fees will vary. Only items purchased from The Clay Pot by artists we are still representing are eligible for repair.

Q: Is everything at The Clay Pot shown on your website?
A: No, if you are interested in an artist not shown on our website, or a particular item by an artist who is, please email us with your inquiry. We will do our best to find the piece you are looking for.

For additional information, please see our Ordering Information and FAQ's for wedding and engagement rings.

Please note that online shipping and return policies do not necessarily reflect in-store policies.




RETURNS

If you are unhappy with an item purchased from The Clay Pot it may be returned in its original condition within 10 days of receipt for a full refund less any shipping charges. If we do not receive the item within 10 days a store credit will be issued. The store credit can be used to purchase items online by contacting the store and speaking with a member of our staff. Returns received after 30 days will be refused.

All returns are handled via email. Please fill out the Return Form to obtain a Return Merchandise Authorization (RMA) number. You will be emailed an RMA number within 24 hours (except weekends). Items being returned must be in new condition and shipped prepaid to us in the original packaging. The Clay Pot is not responsible for loss or damage of return shipments. Please package and insure accordingly.

When we have received the item back we will credit you for the amount of the item minus any shipping charges. If you chose free UPS Ground shipping on your original order the shipping charge to be deducted will be $10 to cover the actual cost of this service. If you chose another shipping option on your original order, please refer to your receipt for the shipping charge to be deducted.

If the item was personalized or special ordered it is not returnable or exchangeable.

Items purchased on our website are not eligible for return or exchange in our store, nor does our internet policy necessarily reflect our store policy.